Solutions
Support when credit isn’t the answer
Money Medic delivers a first of its kind, non-credit signposting solution for declined customers, guiding them to eligible cash benefits, personalised help, and real support.
When borrowing isn’t possible, support should still be available
Many applicants are declined for credit through no fault of their own - circumstances, affordability, or timing. Money Medic ensures that “no” doesn’t mean “no help”.
It connects individuals to the benefits, grants, and financial tools they may not know exist, helping them recover stability and confidence.
- Personalised signposting to benefits and grants
- Custom implemented financial support engine (FSE)
- Instant access for declined or ineligible applicants
- Consumer Duty aligned process ensuring good outcomes
- Measurable social impact and reporting for providers
From decline to direction - in seconds
1
Identify need
When an applicant is declined, the Comuno platform triggers a Money Medic referral.
2
Assess eligibility
Using FSE, the system identifies benefits, grants, and local schemes the customer qualifies for.
3
Guide & empower
The customer receives a personalised action plan to support and improved financial resilience.
4
Report outcomes
Providers get anonymised insights to demonstrate positive outcomes and Duty compliance.
Good outcomes for everyone involved
Money Medic isn’t just good for consumers - it’s good for providers and aggregators too. It transforms decline processes into tangible social impact, reinforcing your commitment to responsible lending and giving every applicant a dignified next step.
For Customers
Access real financial help quickly and privately.
For Providers
Fulfil Consumer Duty obligations and reduce complaint risk.
For Brokers
Demonstrate measurable community impact.
Powered by partnership, backed by data
Money Medic is powered by our partnership with Inbest.ai, a leading benefits and financial wellbeing platform. Together, we combine data intelligence with human empathy to guide people to the right help, faster.
Every referral is handled securely and anonymously, ensuring privacy and compliance with data regulations.
- Real time eligibility engine
- Secure data transfer and anonymisation
- Automated impact measurement
- Fully GDPR and FCA compliant
Real people. Real results.
Comuno is at the heart of Responsible Finance’s drive to connect more people, businesses and social enterprises with the finance they need to thrive.
Comuno is at the heart of Responsible Finance’s drive to connect more people, businesses and social enterprises with the finance they need to thrive.
Elevate Consumer Duty outcomes.
Adding Money Medic to your customer journey takes minutes. There’s no integration burden, no cost to your customers, and no risk to your compliance position.
It’s a simple way to prove your commitment to fair outcomes and financial inclusion.
- Plug-in or API-based integration
- White-labelled experience for continuity
- Automated reporting dashboard
- No additional fees beyond existing model
